Shipping policy

At CandlesbySarahLouise, we are committed to delivering your handcrafted candles and more with care and efficiency. Below is everything you need to know about our shipping process

Processing Time

  • All orders are processed within 2–4 business days.

  • Orders placed on weekends or holidays will begin processing the next business day.

  • Custom or personalized candles may require additional time, which will be communicated at the time of purchase.

Shipping Rates & Delivery

  • Standard Shipping: Estimated delivery within 5–7 business days.

  • Expedited Shipping: Estimated delivery within 2–3 business days.

  • Free Shipping: Available for orders over $150 (after discounts, before taxes).

  • Shipping rates are calculated at checkout based on your location and order size.

Shipping Carriers

We partner with reliable carriers like USPS, UPS, and FedEx to ensure your candles arrive safely and on time.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Use the link provided to monitor your package’s journey to your doorstep.

Shipping Restrictions

  • We currently ship within the United States.

  • International shipping is not available at this time.

  • We cannot deliver to P.O. boxes or APO/FPO addresses.

Lost, Damaged, or Delayed Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at [insert email address].

  • Provide your order number and photos (if applicable) so we can resolve the issue promptly.

  • Delivery delays due to carrier issues, weather, or unforeseen circumstances are beyond our control, but we will assist as much as possible.

Changes or Cancellations

  • If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once the order is shipped, we are unable to make changes.

If you have any questions or need further assistance, don’t hesitate to reach out to us at sarahlouisenaturals@gmail.com

Thank you for choosing Candles by Sarah Louise—we’re excited to brighten your home with our handcrafted creations!